ABOUT
THE WIRE Submit
a Press Release |
Clubessential Announces CE Voice Messenger
Contact Vonda T. Hampton
Marketing Manager
800-448-1475, ext. 0530
vonda@clubessential.com
(July 28, 2003) - It is now possible for club managers to call their
entire membership in five minutes. Providing another first in the club
industry, Clubessential introduces CE Voice Messenger (CVM), which uses
the latest advances in voice technology to send thousands of simultaneous
voicemail messages with a single click.
How Does CVM Work?
- Call the CVM toll free number and follow the prompts to record custom messages by telephone.
- Manage a list of messages on your Web site. Click any message to review it. Create and save standard messages for re-use. Improve quality of service with one-time messages for special events.
- CVM can call all members at once or specific groups of members set up by the club staff. Send a message to the board of directors, swim team parents or anyone who is signed up for the annual member-guest tournament.
- Schedule the calls to go out at a specific time. Because CVM makes calls over its own lines, there is no worry about overloading the club's phone lines or having members receive busy signals when they try to call the club.
- Examine call results using CVM's extensive reporting capabilities.
Who Needs CVM?
Any club can reduce costs and increase quality of service using CVM. Here's how:
- CVM costs less than a quarter per call and requires no hardware, no hiring and no management of personnel.
- CVM redials members who are on the phone or don't answer during the initial call.
- CVM detects voicemail and leaves a message when appropriate.
- CVM's calls all go out at the same time, which can be important for time sensitive calls.
- CVM's reports list inaccurate phone numbers, members who were successfully contacted, members who were left a voicemail and members who did not answer.
- There is no charge for busy signals, unanswered calls or bad numbers. There are no additional charges for long distance calls.
- Unlike email and even paper mail, voice messages reach virtually all members.
- CVM is very cost effective when many members need to be contacted quickly, such as for frost delays or emergency cancellations.
The most valuable
use of CVM is to improve quality of service. Some clubs hire personnel
to confirm every reservation for every event, paying
the cost of labor through increased attendance and member satisfaction
(typically $.45 to $.90 a call when including multiple call back attempts,
wages, benefits and management). Because of CVM's low cost of operation
(under $.25 per call), many more clubs can afford this type of courtesy
call. The calls made by CVM will be more effective because members prefer
a carefully prepared personal message from the general manager to a message
rattled off by a $7 per hour temporary employee. For added convenience,
CVM can be easily installed in just a few days.
Clubessential has created an easy-to-use, return on investment (ROI) calculator to help clubs understand the cost justification for CVM. We will help you prepare a cost justification for your club or board of directors. Call Clubessential at 800-448-1475 for a demonstration and free return on investment analysis.
Clubessential, LLC, hosts Internet communication systems for more than 400 of the world's most prestigious private clubs and associations. The company, founded in 1999, is headquartered in Vienna, Virginia. www.clubessential.com